Overview of SBH Policies

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Communication:

  • Respond to phone calls within 1 business day
  • Respond to emails within 2 business days
  • Update our voice mail recordings if unavailable
  • Encourage and value client feedback
  • Safeguard client privacy

Fees and Payments

  • Fees clearly explained
  • Can provide estimate for course of therapy
  • Offer refunds with 48 hour cancellation notice
  • We submit PPO insurance claims for free
  • All insurance reimbursements go directly to client

Clinical

  • Only work with clients we believe we can help
  • Offer referrals for challenges outside of our practice
  • We do NOT offer emergency services
  • Help clients develop and achieve goals
  • Maintain professionalism
  • Follow ethical and legal guidelines

A more detailed explanation of policies is available by referencing the Office Policies and Consent for Services.  Clients are encouraged to ask questions at any point regarding how policies may relate to their unique situations.